Delivery Arrangements
●Delivery to Hong Kong Island, Kowloon and the New Territories
●Delivery to Island District will be through SF Express (fee charged upon delivery)
Option 1/ Basic Door-to-door Delivery (delivery on every Wednesday for all purchases on or before Monday)
Delivery fee waived for $500 or above purchases
●Delivery area covers Hong Kong Island, Kowloon and the New Territories
●Please note down any time slots where delivery is inconvenient in “Remarks” upon checkout. We will try our best to accommodate customer requests
●Delivery time is for reference only and is dependent on situation of the day. Mealingful will strive to ensure all delivery are conducted on time.
●Customer service will confirm time with clients one day prior to delivery.
●Delivery fee $80, waived upon purchases or $500 or above
● An additional fee of $150 will be charged for special delivery arrangements (on non-designated weekly delivery dates)
● In case of any paid parking lots required for the designated delivery address, we will contact you for Order pick-up at your convenience at an alternative pick-up location near the delivery address in the course of communication. Please kindly note that you are required to pay for parking charges incurred, if any, during our waiting time at your designated pick-up address.
Option 2/ Delivery through SF Express (delivery fee $80)
Delivery fee waived for purchases of $500 or above
●Only applicable to purchases of non-frozen categories, including Eversmile Mousse Products and Dysphagia Assistance Products
●If frozen products (eg. bentos) are included in purchase, only door-to-door delivery can be conducted. You may contact customer service should this arrangement be difficult.
●If purchase amount is less than $500, delivery fee will be charged upon delivery based on weight of products
DELIVERY ARRANGEMENTS
When placing an Order, you can enter the delivery or pick-up methods and addresses. Mealingful will, through third-party partners or by us (depending on the circumstances), deliver the Goods to the delivery address provided by you. You understand that there may be changes to delivery arrangements due to weather and traffic conditions, or by reasons of other force majeure.
When you enter the delivery information, we will show on our Ordering Platform the expected delivery date. However, you understand that the delivery date may differ due to other unexpected reasons. Upon confirmation of the Order by third-party vendors, we will contact you individually regarding the details of the delivery. You understand that any expected delivery time provided in the course of communication between you and us or the vendors is only for reference, and the Goods may arrive earlier or later. To ensure that you do not miss the Order delivery, you should ensure that either you or someone on behalf of you are at the delivery address to pick up the items within the expected time.
If our attempt to deliver the Order is unsuccessful due to reasons caused by you, it will be deemed an unsuccessful delivery. Reasons for unsuccessful deliveries include but not limited to:
(i) No one was present to pick up the Order;
(ii) Despite attempts to contact the customer via the phone number provided, the customer remains unreachable;
(iii) Lack of appropriate or sufficient ways to successfully deliver the Order;
(iv) Lack of suitable or safe locations to store the ordered Goods.
We will not provide refund, effect any remedial measure, or assume any liability to you for any unsuccessful delivery caused by you.
If you remain uncontactable within 10 minutes after the arrival of the ordered Goods at the delivery address, or you are unable to pick up the Goods, Mealingful reserves the right to cancel the Order and deem the situation as an unsuccessful delivery.
